Last month Samsung officially rolled out Samsung Pay in INDIA and was working successfully in US, South Korea and China. And here are some of the most Frequently asked questions (FAQ’s) about Samsung pay.
What is Samsung Pay?
It is a mobile payment service by Samsung India Electronics Pvt. Ltd. that allows you to pay for goods and services simply by waving your Samsung smartphone near a cash register instead of swiping a credit card or doling out your payment information.
How it works?
The service works with all regular swipe-based card machines which support NFC (near field communication) or MST (magnetic secure transmission). The former works by building a high frequency wireless network between the phone and the payment terminal, while the latter creates a dynamic magnetic field between the smart phone and the payment terminal’s card reader.
The user can make the payment by tapping the smartphone on a NFC enabled point-of-sale machine, selecting the card and authenticating the transaction through biometrics-fingerprint or a four-digit PIN. With other cards terminal that does not support NFC feature, the payment can be made using MST and thus is convenient to use everywhere.
Service available on only some Samsung smartphones?
No, currently Samsung Pay works with select models of company’s line of Galaxy smartphones.
- Samsung Galaxy Note 5
- Samsung Galaxy S7
- Samsung Galaxy S7 Edge
- Samsung Galaxy S6 Edge+
- Samsung Galaxy A7 (2016 and 2017)
- Samsung Galaxy A5 (2016 and 2017)
It is also available on the Gear S2 smartwatch, but only for transactions on NFC terminals.
Bank Supported?
Currently, the Samsung Pay app supports credit and debit cards of Axis Bank, HDFC Bank, ICICI Bank and Standard Chartered Bank. For State Bank of India, only the credit cards are supported while the support for debit cards will be added sometime in the future.
Citibank card holders have also been integrated apart from Visa, MasterCard, and American Express.
Samsung has partnered with Axis Bank to facilitate payments using UPI. It will also support payments through mobile wallets. Currently, Paytm, the largest digital payments firm in INDIA, is the only wallet on board.
What does the setup process involve?
Once the Samsung Pay app is installed, register your fingerprint on the device if you haven't done so already. The camera will launch so you can scan your credit or debit card. Check that the number, name and expiration date are all correct. Finally, the app will need to verify the card by sending you an SMS or email from your bank.
A total of 10 cards can be added to Samsung Pay.
How do I make a payment with Samsung Pay?
From the lock screen, swipe up from the small Samsung Pay bar just above the home button. Then place your finger on the home button to verify your fingerprint and hold the back of the phone against the payment terminal.
Once the payment is made you will get an Android notification that confirms the merchant name and the amount of your purchase. This information is also documented in the Samsung Pay app.
Is it secure?
yes it is sucure as Samsung Pay does not store the account or credit card numbers of cards on the device, instead using tokenization (when applied to data security, is the process of substituting a sensitive data element with a non-sensitive equivalent, referred to as a token, that has no extrinsic or exploitable meaning or value.) for transactions. Each time a purchase is made, the Samsung Pay handset sends two pieces of data to the payment terminal. The first is a 16-digit token that represents the credit or debit card number, while the second piece is a one-time code or cryptogram that's generated by the phone's encryption key.
What if I lose my phone?
Payments can't be made from your phone without being authorized via fingerprint or the PIN chosen during the setup process. If you register with Samsung's Find My Mobile service you can remotely erase information on the phone, including any cards stored in Samsung Pay.
Can I use Samsung Pay even without a Wi-Fi/cellular connection?
Yes, although you will only be able to make 10 payments without the device being on Wi-Fi or cellular data. You will also need to have an active internet connection to add a card and to access transaction history.
Does Samsung Pay also work for returns?
Yes. Merchants may require you to hold the phone against the payment terminal in the same way as when you make a payment to process the return. Also, you will be asked to match the payment information on the receipt with the last four digits of your virtual card number. This is accessed through the Samsung Pay app.
Does Samsung Pay works with Non-Samsung Phones?
The answer is No, Samsung Pay is available exclusively to users with a compatible Samsung device. Gift cards can be sent from Samsung Pay to non-Samsung users.
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